Maintenance and Repairs
As part of the management agreement, RPM will provide maintenance and repair services for your property. In most cases the tenant reports that something is broken or not working properly. RPM issues a work request to the appropriate vendor and then gives the tenant the vendor’s name, telephone number, and work request number so the tenant can schedule the repair at a time that is convenient for them.
If the repair is over $200, RPM will contact you for your authorization. If the repair is under $200, RPM will go ahead and make the repair. In the case of an emergency, we may take action immediately if we feel the repair will prevent more damage to your property or if the repair is health- or safety-related.
RPM will still notify you of the problem and provide estimated costs as soon as they are available. RPM does not provide copies of receipts but a line item will appear on your statement for any repair charges. In the case of large repairs such as a new roof, exterior paint, new HVAC system, etc., RPM will provide you with an estimate from one of our vendors. Each of our vendors has been selected based on their quality of work, reliability, and pricing; they are also insured. For these reasons, RPM does not provide multiple estimates for large repairs. We can always find someone to do it cheaper but if repairs are not done right the first time, they can cost you a lot more money later. We know our vendors will do a good job at a fair price and that you will be satisfied with the end result. RPM does not take an over-ride on repair costs unless repairs exceed $5K.