Request a Repair
Maintenance or repair requests should be submitted in writing using any one of the following methods:
By Mail to:
P. O. Box 162745
Austin, Texas 78716
By Email to:
By Fax to:
Or by completing the form below.
An emergency repair includes the following situations:
- Fire (leave the property immediately, call 911 and the RPM Emergency Number)
- Flood (locate and turn off the street water cut off valve for the property to prevent further flooding and call the RPM Emergency Number)
- Fumes (leave the property immediately, call 911 and the RPM Emergency number)
- Heating has gone out and the temperature outside is below 40 degrees or your air conditioning has gone out and it is above 95 degrees.
RPM’s Emergency Numbers are: 512-627-1230 AND 512-422-1447
Once your request is received, RPM will provide you with the name and telephone number of the vendor who will be making the repair. You will also be given an authorization number. With this information, you will call the vendor directly to schedule an appointment for the repair. If you cannot make the scheduled repair time, please call the vendor to cancel or reschedule your appointment. If the vendor drives to your residence and no one is there to let them in, a missed trip charge will be charged to you.
From time-to-time a repair may take longer than expected to complete because we are waiting for authorization or a part. We appreciate your patience and cooperation during these occasions.